Frontline Services

In line with our commitment to public service as embodied in the National Irrigation Administration's (NIA) Quality Policy that is to provide efficient, effective, and sustainable irrigation services aimed towards the highest satisfaction of the Filipino farmers, anchored on the theme, "NIA Gear Up", the NIA formulated the Citizen's Charter as part of our pledge in promoting transparency and accountability in our service.

The 2024 Edition of NIA's Citizen's Charter Manual features the re-engineered frontline services in compliance with Republic Act (RA) 11032 known as the "Ease of Doing Business and Efficient Delivery of Government Services", amending the Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007, to streamline government processes, eliminate corrupt practices, and cut red tape in the bureaucracy. 

In support to President Ferdinand R. Marcos, Jr.'s call for unity and cooperation towards national development, the NIA launched the #bayaNIAN initiative that symbolizes the collective efforts of NIA officials, employees, national and local government, farmer-irrigators, and the general public geared towards a prosperous and sustainable agricultural sector that benefits all for a "Bagong Pilipinas". This administration has set clear plans and programs through Strategic Policies for Irrigation Infrastructure Development, Irrigators  Associations Capacity Building, Strategic Communication, and Advocacy. Further, it underscores the importance of efficient financial management and client satisfaction mechanisms to ensure the delivery of timely and effective services.

The NIA's Citizen's Charter Manual outlines the enhanced and simplified processes with their corresponding turnaround time that can be availed of including the responsible offices and personnel.

May this endeavor uphold the government's thrust for good governance through the agency's simplified government processes and programs accessible to NIA's relevant interested parties.