Frontline Services

In line with our commitment to public service as embodied in the National Irrigation Administration's (NIA) Quality Policy that is to provide efficient, effective, and sustainable irrigation services aimed towards the highest satisfaction of the Filipino farmers, anchored with the theme, "NIA Para sa Progresibong Pilipinas", the NIA formulated the Citizen's Charter as part of our pledge in promoting transparency and accountability in our service.

The 2023 Edition of NIA's Citizens' Charter Manual features the re-engineered frontline services in compliance with Republic Act (RA) 11032 known as the "Ease of Doing Business and Efficient Delivery of Government Services", amending the Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007, to streamline government processes, eliminate corrupt practices, and cut red tape in the bureaucracy.

The NIA's present administration aims to empower Irrigators Associations (IAs) through consolidation of the barangay IAs into cooperatives at the municipality/city-wide level and strengthen harmonization and convergence of national government agencies to ensure that government programs and initiatives reach the farmer-irrigators. This approach will propel wealth creation capacity of agriculture in the country. It is the new role of the NIA that will not just be to supply irrigation water nationwide but also to support out President Ferdinand "Bongbong" R. Marcos, Jr.' vision to promote inclusive growth in the rural areas, develop a social enterprise, deliver standard services geared towards the attainment of increased irrigated area contributing to agricultural productivity; the development of eco-tourism, improvement of farmers lives, and assurance of efficient and effective operation and maintenance of irrigation systems in partnership with the farmers/irrigators and other relevant interested parties. Further, underscoring the importance of efficient financial management and client feedback mechanism to ensure the delivery of timely and effective public service to farmer-irrigators, and to be an instrument for unity to achieve lasting peace and national progress.

The NIA's Citizen's Charter Manual outlines the enhanced and simplified processes than can be availed of including the responsible offices and personnel with its corresponding turnaround time.

May this endeavor uphold the governments' thrust for good governance through the simplified government processes and programs accessible to Filipinos.